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Forum Discussion

skuchukh1's avatar
skuchukh1
Explorer | Level 3
8 months ago

Files with a green checkmark don't appear online

Hello! I  have three files on my machine that have a green check mark but are not synced online. I  was wondering why this could be? So far I  have quit and re-started dropbox, signed out and back ...
Desktop
Sync
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting here, skuchukh1! 

 

Are you looking at the same Dropbox account on your desktop app and online? 

 

If yes, I’d like one screenshot of the files within your local Dropbox folder, and one more showing what you see online (in the same filepath where your files should be showing). 

 

Let me know when you’re ready.

skuchukh1's avatar
skuchukh1
Explorer | Level 3
7 months ago

Hi Nancy 

 

Yes - I  am using the same 'Advanced' account. Note that I  have dropbox app on my a) work desktop b) personal desktop. 

Attached 2 screenshots are from the DB folder on local, work desktop. The 3rd shot is from online DB. As you see the most recent files are from this morning in the folder (named _AGO and _BEN) but on my cloud DB its from yesterday and named _SLE. 

Odd thing is that on that even though files are located on the work desktop DB folder (where I am running my analyses and saving docs) they are not showing up in the DB folder on my personal computer -- probably because they are not synced to the cloud in the first place? 

 

Could this be because I  have not made any changes to the previously saved files in the same folder? 

  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for these screenshots! This is a bit odd, indeed. 

     

    If you check your menu bar, do you see the small Dropbox icon at the moment? If yes, let me know its app version and syncing status. 

     

    Besides this type of files, does the Dropbox app sync new files to your account online? I’d like you to add a small photo or document to the Dropbox folder on your work desktop and then check if it appears on www.dropbox.com.

    • skuchukh1's avatar
      skuchukh1
      Explorer | Level 3
      7 months ago

      Hello Nancy 

       

      my DB version is v197.4.7571 on both my work desktop and home computer. 

      I  inserted a .png file in the same folder on my work desktop and it appeared immediately on the online DB account as well as on my personal computer dropbox folder!! So this is odd! 

      The sync status is all synced on my work desktop. same is the case on my personal computer. there is a red notification button but I'm unsure what that pertains to (see screenshot). 

       

      THank you 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey skuchukh1, have you tried moving these files outside of your Dropbox folder, and then add them back in there, by any chance? 

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