Files shared via links in emails to me aren't working

Question

I recently acquired a new client sharing data with my business via Dropbox with email links. My client's Dropbox folder notification in my email link = the folder and files do not exist. On my client's laptop, I can see the folders. this is an issue they are having with other suppliers.&nbsp; This is my first time using Dropbox. This is rather disappointing.&nbsp; This is an issue with many people using Dropbox = google it.
what is the solution?&nbsp; I use Zoho WorkDrive as it works for me and has no workflow issues.&nbsp;

Jay · Answer

Hi MDM3, thanks for messaging the Community!

Could you attach a screenshot showing the email you received regarding this matter?

Does the folder link look similar to dropbox.com/test/myclientfiles, or dropbox.com/scl/fi/usng018n2... ?

This will help me to assist further!

MDM3 · Answer

Thank you for your kind assistance.&nbsp; this is the pop up I receive from the email connection&nbsp; = image attached = black box

Hannah · Answer

Thanks for the screenshot, MDM3.
&nbsp;
Can you also answer Jay's question about how the links look like when you receive them?

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Files shared via links in emails to me aren't working

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