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MDM3's avatar
MDM3
Explorer | Level 3
7 months ago

Files shared via links in emails to me aren't working

I recently acquired a new client sharing data with my business via Dropbox with email links. My client's Dropbox folder notification in my email link = the folder and files do not exist. On my client...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi MDM3, thanks for messaging the Community!

 

Could you attach a screenshot showing the email you received regarding this matter?

 

Does the folder link look similar to dropbox.com/test/myclientfiles, or dropbox.com/scl/fi/usng018n2... ?

 

This will help me to assist further!

  • MDM3's avatar
    MDM3
    Explorer | Level 3
    7 months ago

    Thank you for your kind assistance.  this is the pop up I receive from the email connection  = image attached = black box

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for the screenshot, MDM3.

       

      Can you also answer Jay's question about how the links look like when you receive them?

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