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Forum Discussion
Files are suddenly zero kb
Hi,
I have browsed through the forums, but couldn't find any relevant posts. I have a few documents that are several years old, SUDDENLY they are zero kb and cannot be opened. I haven't really...
Walter, thanks for reaching out. Not sure exactly what info you need, but I am attaching a few screenshots here, let me know if you need more.
Thanks//O
Nancy
Dropbox Staff
Dropbox StaffHi from me too, Oscar! I hope you’re doing well.
From your screenshot, I can see that you’re able to preview your file via the desktop app. Can you please try to open it on your device, and send me a screenshot of what you see then?
Nancy, thanks for getting back to me, this is what happens when I try to preview the file:
Nancy : or rather, this:
- Hannah
Thanks for the screenshots, Oscar Fogelstrom, and sorry to jump in here.
If you right click on one of those files, choose "make online-only" and then switch it to "available offline" again, does that help at all?
