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ianmckinley's avatar
ianmckinley
New member | Level 2
5 months ago

File will not upload on iMac

I have just upgraded to dropbox professional, specifically to transfer a large ppt file (about 400 MB). The file seems to upload (I can view it when I click on it in the dropbox folder), but I get er...
Sync
upload
  • ianmckinley's avatar
    ianmckinley
    5 months ago

    I did this, but the website uploaded 46 MB quickly, ran for half an hour to get to a total of 69 MB and has stuck there since. The desktop app, however, worked this time. So I will stick to using this in future.

    Thanks for your help,

    Ian

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there ianmckinley - sorry to hear about this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a look too?

 

Thanks so much!

ianmckinley's avatar
ianmckinley
New member | Level 2
5 months ago

 Here it is...

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Are you using the website or the desktop app to initiate the transfer ianmckinley?

     

    Can you rename the file and try again perhaps? 

    • ianmckinley's avatar
      ianmckinley
      New member | Level 2
      5 months ago

      I have tried using both a desktop app and the website. I have also tried renaming the file. I was able to compress it as a zip file on the app, but this would not send either.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Can you log out from your account and then back in and try again ianmckinley?

         

        If you still get the same results, we might need to have a further look internally, so please keep us posted.

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