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t3ch's avatar
t3ch
New member | Level 2
2 months ago

File request doesn't work instead it gives me an error.

Hello, I have a Professional plan and 3GB space left, but when I create a File request, the page with the generated URL displays "This file requested has been closed, deleted, or never existed".

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey t3ch, let's jump right into this! 

     

    Does this happen with every File Request that you try to share? 

     

    If you use a shared link, do you get any errors? Do they work normally? Let me know how long has this been happening for. 

     

    Keep me posted, and we'll take it from there! 

    • t3ch's avatar
      t3ch
      New member | Level 2
      2 months ago

      Today I tried multiple times to create a new File Request but noticed always the same issue. I don't know how long this problem has happened, I noticed it right now and probably haven't used this feature ever. Two broken File Request URLs: 

      removed 

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