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Forum Discussion
Dropbox not syncing after reinstalling Windows on my computer
My Dropbox does not seem to be working. It is not uploading files, and it says it is syncing, but the only file in it is screenshots. For some reason, when I merged my two Dropboxes, all my files in ...
I found another folder under a different email and signed into that, and all my files were there. I started backup, and it's working, so I think the problem is solved. We just had the wrong dropbox loaded up. The strange thing is, the current dropbox says it is a paid plan for 2 TB and my other dropbox was free with 2.3 TB storage on it. Strange.
Hannah
Dropbox Staff
Dropbox StaffHi there, medicinewomanRD1, thanks for reaching out to the Dropbox Community and sorry to hear about this.
Is the Dropbox application currently installed on the computer?
If so, can you please hover over the Dropbox icon in your system tray and let me know what that's reporting?
Thanks in advance.
It says the files are up to date and synced, but the only file in there is my resume 2024. It also says Dropbox is up to date.195.4.4995
- Hannah
Thanks for the update, medicinewomanRD1.
If you click on that Dropbox icon and then on the folder icon next to your initials/profile pic, are you taken to the empty Dropbox folder that only has your 2024 resume file?
Also, if you search for "Dropbox" in your file explorer, do you get any other results? A second Dropbox folder perhaps?
