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Forum Discussion

RiaT's avatar
RiaT
Explorer | Level 4
31 days ago

Dropbox is uploading duplicate camera upload images, why?

When I open my dropbox folder on my computer in order to download photos from my mobile phone, all pictures are downloaded twice.

Looking at my dropbox on-line and on the app on my phone I can see photos appear twice, sometimes 3 times.

 

I have to delete all the duplicated pictures manually ☹️

 

What can I do to stop this?

 

This is a screenshot

2024-10-14 17.51.36.jpg

2024-10-14 17.51.36-1.jpg

2024-10-14 17.51.35.jpg

2024-10-14 17.51.35-1.jpg

2024-10-14 17.51.33.jpg

2024-10-14 17.51.33-1.jpg

2024-10-14 17.51.32.jpg

2024-10-14 17.51.32-1.jpg

 

2024-0904 08.36.43.jpg

08.36.43¯1.jpg

2024-09-24 08.36.43-2.jpg

Camera uploads
Mobile
Sync
upload
  • Hannah's avatar
    Hannah
    28 days ago

    Thanks for the info, Ria.

     

    In your initial screenshots, I do see a discrepancy between the images, which is that two of the duplicates seem to have been "captured by AutoStamper", which is indeed a 3rd party app.

     

    Can you check if this app edits your photos, perhaps in the background, without you doing it manually?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    31 days ago

    Hi RiaT, thanks for bringing this to our attention.

     

    Are the duplicate images different in some way visually, such as with a filter or aspect ratio (4:3 and 16:9)?

     

    What mobile device, OS and Dropbox mobile app version are you currently running?

     

    This will help me to assist further!

    • RiaT's avatar
      RiaT
      Explorer | Level 4
      30 days ago

      Hello Jay 

      Thanks for the reply.

       

      No, the photos have not been edited at all. They are identical. Nothing has been done to  the aspect ratio, by me anyway.

       

      Computer: Windows 11 Pro 23H2            V209.4.3661

      Mobile: Android 14                                      App version 398.2.2

       

      Hope this helps.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        30 days ago

        Thanks for the update, RiaT.

         

        Would you mind sending us a screenshot (or two) of the metadata of an example photo that's having this issue?

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