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GiacomoAngelini's avatar
GiacomoAngelini
Helpful | Level 7
7 years ago

Dropbox desktop application losing connection to the internet/server

Never had a single problem in years, now i have a strange one.   On 3 PC ( WIN 8.1 - 10 - Mac OS ) with latest update and same network.   Dropbox is constantly loosing connection ( white icon...
Sync
  • Walter's avatar
    Walter
    7 years ago

    Thanks for the swift update on this one GiacomoAngelini- I appreciate it.

    As outlined in our recently updated Known Issues thread, this is already under investigation and our engineers are actively working towards a fix. We'll make sure to post an update on the Forum as soon as we get to the bottom of this problem with this specific ISP provider. You can find the original thread that this was initially reported here. 

    I know it's not much of a solution but I hope it helps clear this up. If there's anything else I can do for you, please let me know!

  • GiacomoAngelini's avatar
    GiacomoAngelini
    Helpful | Level 7
    7 years ago
    Hello there thanks for the help, the strange thing is that at work with different computer - network on 15 computer i got the same thing, we're in italy, dropbox keep disconnecting and connecting again for all day, i checked everything honestly ( at work i don't have avast for example but bit defender) and i'm using dropbox for tons of years without a single problem on all computer that i have home - work really dunno.

    Regards
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey GiacomoAngelini - sorry to hear about this. 

       

      Can you let me know if you happen to be under Vodafone's ISP network as there have been some users reporting issues with that specific Internet Service Provider? Have you tried to reproduce this behavior on another network at all? 

       

      Also, for troubleshooting's sake, could you please temporarily disable any antivirus or security programs on your computer and try re-installing the application ( if needed) using our latest stable version's offline installer?

       

      Thanks in advance for your reply. 

      • GiacomoAngelini's avatar
        GiacomoAngelini
        Helpful | Level 7
        7 years ago

        At home and at work i have Vodafone ISP Fiber Connection ( Vodafone Italy ) 

         

        I have on all pc the latest stable version and tried everything you mentioned.

         

        I got too that "feeling" that it was the ISP because it's really strange and i have tried anything else ( and has ALWAYS worked)

         

        Honestly no i didn't try another network but tomorrow i can try that. 

         

        Thank you!

         

        PS: If it is vodafone i don't know how to resolve it :grimacing: 

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