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Forum Discussion

Shendare's avatar
Shendare
Helpful | Level 6
3 months ago

Dropbox Backup: Untouched large file keeps restarting upload

I have one large old file (200GB) among many small ones in a folder being uploaded to Dropbox Backup.   However, the upload appears to be continually restarting, even though no software on the comp...
Dropbox Backup
Sync
  • Shendare's avatar
    Shendare
    3 months ago

    The test Restore of the file completed successfully. It does appear that it was able to fully back up. Thank you for resolving the problem.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for the update, Shendare.

 

There's no known issue that could cause this, but we'll definitely get to the bottom of this.

 

Can you also let us know which version of the Dropbox app you're using?

 

You can see that by hovering over the Dropbox icon in your system tray.

  • Shendare's avatar
    Shendare
    Helpful | Level 6
    3 months ago

    Thanks, Hannah.

     

    Version 208.4.5824 is currently running.

     

    I disabled the bandwidth limiter option half an hour ago just in case, but when I clicked the Dropbox notification icon to check the upload progress just now, it reset to 199.8 GB remaining again.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi Shendare ,

       

      Thanks for reaching out with that additional information. 

       

      We have raised this issue internally, and our team is actively looking into it.

       

      We will provide feedback as soon as we receive it. 

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi Shendare ,

       

      Just a quick follow up on this. We received information that the upload was completed. 

       

      Have you managed to upload the file meanwhile? 

       

      We can take if from there.  

       

      • Shendare's avatar
        Shendare
        Helpful | Level 6
        3 months ago

        I will work on running a test Restore to make sure it has backed up fully and completely, and will respond here after confirming a successful test.

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