You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Shendare's avatar
Shendare
Helpful | Level 6
2 months ago

Dropbox Backup: Untouched large file keeps restarting upload

I have one large old file (200GB) among many small ones in a folder being uploaded to Dropbox Backup.   However, the upload appears to be continually restarting, even though no software on the comp...
Dropbox Backup
Sync
  • Shendare's avatar
    Shendare
    2 months ago

    The test Restore of the file completed successfully. It does appear that it was able to fully back up. Thank you for resolving the problem.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 months ago

Hi Shendare ,

 

Thanks for reaching out.

 

In this case are you using the dropbox website directly? Did I understand this correctly ? 

 

Can you please provide the screenshots of the steps you are taking? 

 

This will help us to assist you further.

  • Shendare's avatar
    Shendare
    Helpful | Level 6
    2 months ago

    No, this is using the Dropbox software for Windows 11.

     

    There isn't a whole lot I can do screenshot-wise, but this is what the Dropbox window keeps resetting to:

     

    I have tried disabling my computer's real-time antivirus scanning, in case that was causing the problem, but the issue persists.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Shendare, can you check your Dropbox bandwidth settings, to make sure it's not limited?

      • Shendare's avatar
        Shendare
        Helpful | Level 6
        2 months ago

        It is currently limited, to 1000 KB/s, in order not to congest my ~14Mbit upstream connection shared with the household.

         

        Is there some known issue with bandwidth limitations causing uploads to continually restart?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!