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Forum Discussion
drop box sync problem after upgrading
My drop box app will not sync with my home computer. I upgraded and it still has not performed as it
Hi,
no, nothing changed as just checking didn't solve the problem.
FYI: I solved the problem now by updating my OS to Ventura 13.1, because I had to go on working. This meant spending money for other software that needed to be updated for that step, but obviously this dropbox update isn't compatible with Mac OS 12.6 - you should make a disclaimer!
All the best,
silverface
- Walter
Dropbox Staff
Hey montgojd, sorry to hear about your syncing issue.
Can you please let us know the app's exact status and version as shown in your menu bar/system tray on both of your devices?
This will help us assist further.
Same here.
After notification to switch to the latest version I downloaded v166.4.2920 on my MacMini (M1) OS 12.6 and later on my MacBook Pro (M1 Pro) OS 12.6. Now both showing the sync icon in the menu bar and say "indexing 7 files" (sometimes more or less). But no files I put in the folder get uploaded when I look them up online in the browser. I reinstalled the app on both computers two times, restarted several times. Dropbox has full access to disk - what's wrong?
Thanks and regards, silverface
- Hannah
Hey silverface, thanks for your comment here.
After the update of the Dropbox app for macOS, the Dropbox folder was moved to ~/Library/CloudStorage.
Is that where you've been adding your files to?
- Jay
HI montgojd, my colleague was asking for a screenshot showing the Dropbox folder in Finder, which if the move was performed successfully should be under the Locations section on the left.
Could you click on the Dropbox folder and then provide a screenshot showing this page, while hiding any personal info?
Hi,
here it is...
Thanks and all the best,
silverface
- Hannah
Thanks for the additional info and the screenshots here.
If you check the syncing status of the app now, from the Dropbox icon in your menu bar, does it still show files indexing or is it now "up to date"?
And if so, do files you add to the new Dropbox folder in Locations, sync to your account online?
Hi,
Hannah wrote:
If you check the syncing status of the app now, from the Dropbox icon in your menu bar, does it still show files indexing or is it now "up to date"?
-> still indexing (for days now!)
And if so, do files you add to the new Dropbox folder in Locations, sync to your account online?
-> No, they don't - nothing's changed and it doesnt't look, as it willHi,
no, nothing changed as just checking didn't solve the problem.
FYI: I solved the problem now by updating my OS to Ventura 13.1, because I had to go on working. This meant spending money for other software that needed to be updated for that step, but obviously this dropbox update isn't compatible with Mac OS 12.6 - you should make a disclaimer!
All the best,
silverface
