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Forum Discussion
Desktop App is not opening or running - files from 3rd party app are not syncing
5 Months ago I downloaded the desktop app for my PC.
It downloaded and has never actually opened when I tried. I see Dropbox in the files and can open some files that way, but I need the files I sy...
Thank you TGD-Inc, that finally solves the puzzle here. In Windows there is a limitation in that you cannot create folders ending in a dot. This is why Dropbox is not syncing that folder on your PC, while it is otherwise visible on the Dropbox website and in the mobile app. Since that folder is created by an application (Orchid eBound), maybe you can remove the dot from the folder name via the app.
To sum it up: the issue is created by the ending dot in the "Inc." suffix of that folder's name. If you find a way to remove that ending dot from the folder name via the app that handles that folder then you will make that folder sync to your PC.
Hope this helps,
Andrew (DBoxTips)
I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox in any way. All opinions expressed here are my own.
DBoxTips JACKPOT!
I removed the ending punctuation from the file name in Dropbox Web and everything synced right away. I'm so relived.
Now to make sure it continues to sync to file explorer.
Thank you very much! I'll pop back and confirm resolution in a couple days just to be sure it sticks.
- Glad to hear it worked! Let’s hope the third-party app that manages that folder is not confused by the changed name and continues to create dated backups as subfolders inside that folder, so that it continues to work as expected.
Thanks,
Andrew (DBoxTips) DBoxTips Resolved!
Thank you for your assistance. Just to button this topic up. The 3rd party app created a new folder with the same name at the next back up and it did not reflect on my file explorer. I reached out to them to correct that & it works flawlessly now.
Thank you very much for your assistance with this issue.
- Happy to hear that TGD-Inc!
Thank you for crediting my above suggestion that the issue had to be fixed at the 3rd party app level, just removing the dot from the folder name via the website wasn’t enough. Although Megan picked another reply as the solution, what matters is that your issue is resolved now.
Thanks,
Andrew (DBoxTips)
