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Forum Discussion

CKKJA's avatar
CKKJA
Explorer | Level 4
6 months ago

"Can't load content at the moment" error when attaching files from Dropbox Android app

I have been getting that error message when trying to attach files from Dropbox on mobile(Android) devices for a couple of day. Not having any problems with that on my desktop pc. If I can't attach files using Dropbox mobile, Dropbox isn't much use to me. I tried restarting my Android devices but that did not fix it. I don't wish this on anyone, but I hope it's not just me having this issue. Anyone else having that problem lately? Very frustrated with it at this point.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting on our forum, CKKJA.

     

    Which platform are you trying to attach files from Dropbox to? Are you having this issue with multiple platforms? 

     

    Can you describe the exact steps you’re taking before the error appears? 

     

    Finally, I’d like a full screenshot of the error you’re getting. 

     

    Keep me in the loop, and we’ll check this further.

    • CKKJA's avatar
      CKKJA
      Explorer | Level 4

      Trying to attach files/post photos on message boards that use XenForo platforms. I don't know how to screenshot. It is an hour glass with the words "Can't load content at the moment" below it.

       

      "Can you describe the exact steps you’re taking before the error appears? "

       

      Click on "Attach files", Dropbox App then "Camera uploads"

    • CKKJA's avatar
      CKKJA
      Explorer | Level 4

      "Which platform are you trying to attach files from Dropbox to?"

       

      I can't see that the platform is the issue when posting photos/attaching files from Dropbox to the platform on a desktop pc doesn't produce the same error message.

    • CKKJA's avatar
      CKKJA
      Explorer | Level 4

      I'm kinda thinking it may be an Android issue. That doesn't help y'all or me.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        On Android, you can press the 'Power' and 'Volume down' buttons at the same time to take a screenshot of what you’re seeing. 

         

        After that, you can click on the following button to attach it here on the forum: