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CKKJA's avatar
CKKJA
Explorer | Level 4
5 months ago

"Can't load content at the moment" error when attaching files from Dropbox Android app

I have been getting that error message when trying to attach files from Dropbox on mobile(Android) devices for a couple of day. Not having any problems with that on my desktop pc. If I can't attach f...
Android
Error Messages
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on our forum, CKKJA.

 

Which platform are you trying to attach files from Dropbox to? Are you having this issue with multiple platforms? 

 

Can you describe the exact steps you’re taking before the error appears? 

 

Finally, I’d like a full screenshot of the error you’re getting. 

 

Keep me in the loop, and we’ll check this further.

CKKJA's avatar
CKKJA
Explorer | Level 4
5 months ago

I'm kinda thinking it may be an Android issue. That doesn't help y'all or me.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    On Android, you can press the 'Power' and 'Volume down' buttons at the same time to take a screenshot of what you’re seeing. 

     

    After that, you can click on the following button to attach it here on the forum: 

     

    • CKKJA's avatar
      CKKJA
      Explorer | Level 4
      5 months ago
      I managed to get a screenshot but I don't see that toolbar or option to attach it here.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hi CKKJA, if you're using your mobile, make sure you're requesting & accessing our Community through a "desktop" version on your browser.

         

        Otherwise, it might be wise to use an actual computer in order to attach your screenshot. 

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