You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

devildog67's avatar
devildog67
Helpful | Level 5
2 years ago

Can’t share file Sharing is restricted

I have 2 folders with 3 small json files in each. In folder 1 I was able to create View only links. In folder 2 I was able to create View only links on 1 file but not on the other 2. The contents of ...
Share
Shared Links
  • devildog67's avatar
    devildog67
    2 years ago

    SOLVED:
    Ok I went back and tried recreating the folder (created a new one) and added the same 3 files. Again, I was only able to share 1 of the 3 files. I got the same error message when trying to share the other 2. 

    I then deleted the 2 files from my local PC and created brand new Json files and copied the contents of the 1st file and uploaded them to the same folder as before.

     

    That worked! Not sure why. Has to be something about the files although I created them the same way as the first. Who knows. Anyway, thanks for everyone's help.

     

    Pablo 

Amy's avatar
Amy
Icon for Community Manager rankCommunity Manager
2 years ago

Hi devildog67, thanks for getting in touch. Did you create both folders or is one owned by someone else? The files are identical, but the folders may be set up differently. Is there anything else that you can see that is different here? Once we know more we can try to get this sorted for you! 

Thanks,

Amy 

  • devildog67's avatar
    devildog67
    Helpful | Level 5
    2 years ago

    Hi Amy,

    I created both folders and as far as I can tell, I did it the same way. What's weird is that I can share one of the 3 files in the folder but not the other two. I've also recreated both of the files that I cannot share, but again I couldn't share them either. Is there a limit to the number of files I can share on the free account?

     

    Thanks

    Pablo

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey devildog67, can you let us know more about why you can't share them?

       

      Are you getting some kind of error message?

      • devildog67's avatar
        devildog67
        Helpful | Level 5
        2 years ago

        Hi Hannah,

        The error message I receive it this:

        That's the only explanation I get. I've checked out the Learn more link and I don't see anything I'm doing wrong.

        The files do not have any copyright issues as I created the files and they're just JSON files and are in fact empty.
        Not to mention that I was able to share 1 of the 3 files just fine but not the other 2.

        I'm going to recreate the folder and see if that helps.

        Thanks

        Pablo 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!