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Explorer | Level 3

2 years ago

Camera Uploads from USB drive not working

I have Autoplay set up to import new photos from USB drives, and this has worked for years on my old USB stick. I've started using a new one, but it refuses to upload any of the photos to my Camera Uploads folder. I still have enough space left, and it offers me the chance to add the drive to my Backup (but this doesn't help me because I want the photos renamed according to the date they were taken). Camera Uploads still works for my Android phone, so it's clearly capable of recognising photos from there.

18 Replies

Megan
Dropbox Staff
2 years ago
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Hey 35567ggg, let's jump right into this!

Let me make sure we're on the same page here: if I understand your need correctly, it sounds like you wish to automatically upload your USB content to your Camera uploads folder, am I right?

If not, feel free to correct me, and let me know more!

Camera uploads is a feature that automatically uploads photos from your mobile device to Dropbox.

If you wish to have your USB content there, you'd need to either upload them using our external backup feature, or to upload them first inside the root of your account, and then move them to your Camera uploads folder.

Let me know more, and we'll take it from there!
- 35567ggg
  Explorer | Level 3
  2 years ago
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  Hi Megan! Yes, I'd like to automatically upload files to Camera Uploads - I used to be able to do this with another USB stick where it would rename the pictures and videos according to the date they were generated, which was really handy (plus Dropbox would remember which ones it had already processed). I already had this working, and now it isn't.
  - Rich
    Super User II
    2 years ago
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    Megan wrote:
    
    Camera uploads is a feature that automatically uploads photos from your mobile device to Dropbox.
    
    It's also a feature that uploads photos from USB devices you plug in to your computer.
    
    35567ggg wrote:
    
    I used to be able to do this with another USB stick ... I already had this working, and now it isn't.
    
    Double check your autoplay settings and make sure it's still set to Import photos and videos (Dropbox).
Jay
Dropbox Staff
2 years ago
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Hi 35567ggg, the camera upload feature on the Dropbox desktop application will only process uploads of images and videos from camera devices specifically; not any kind of storage device connected to the device.

The OS makes various designations about different storage devices that connect to computers, so while the computer recognizes this storage device (USB stick), the computer also acknowledges this isn’t an actual camera device (like a digital camera, a phone, or an SD card which is usually inserted into a camera).

For a device like this, you would need to manually move/copy content from your USB drive into your Dropbox folder.
- 35567ggg
  Explorer | Level 3
  2 years ago
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  Hi Jay - I've definitely been able to use Camera Uploads with that USB stick in the past, using images originally taken with a camera device, so it's absolutely been able to manage this beforehand
  - Megan
    Dropbox Staff
    2 years ago
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    Hi 35567ggg, I'm here to second what my colleague, Jay mentioned.
    
    Also, I need to remind you that you can always backup your external USB drive using these steps instead.
    
    You can access the app's preferences, and then click on the “Backups” tab.
    
    From there, you can check your Backup, or camera uploads settings too.
    
    I hope this helps!

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Camera Uploads from USB drive not working","moderationData":{"__ref":"ModerationData:moderation_data:735643"},"body":"

Hey 35567ggg, let's jump right into this!

Let me make sure we're on the same page here: if I understand your need correctly, it sounds like you wish to automatically upload your USB content to your Camera uploads folder, am I right?

If not, feel free to correct me, and let me know more!

Camera uploads is a feature that automatically uploads photos from your mobile device to Dropbox.

If you wish to have your USB content there, you'd need to either upload them using our external backup feature, or to upload them first inside the root of your account, and then move them to your Camera uploads folder.

Let me know more, and we'll take it from there!

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Hey , let's jump right into this!

Let me make sure we're on the same page here: if I understand your need correctly, it sounds like you wish to automatically upload your USB content to your Camera uploads folder, am I right?

If not, feel free to correct me, and let me know more!

Camera uploads is a feature that automatically uploads photos from your mobile device to Dropbox.

Let me know more, and we'll take it from there!

Hi Megan! Yes, I'd like to automatically upload files to Camera Uploads - I used to be able to do this with another USB stick where it would rename the pictures and videos according to the date they were generated, which was really handy (plus Dropbox would remember which ones it had already processed). I already had this working, and now it isn't.

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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:735651_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:735654":{"__typename":"ModerationData","id":"moderation_data:735654","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:735654":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1850"},"id":"message:735654","revisionNum":1,"uid":735654,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:735651"},"conversation":{"__ref":"Conversation:conversation:735619"},"subject":"Re: Camera Uploads from USB drive not working","moderationData":{"__ref":"ModerationData:moderation_data:735654"},"body":"

Megan wrote:
\n
Camera uploads is a feature that automatically uploads photos from your mobile device to Dropbox.
\n

It's also a feature that uploads photos from USB devices you plug in to your computer.

35567ggg wrote:
\n
I used to be able to do this with another USB stick ... I already had this working, and now it isn't.
\n

Double check your autoplay settings and make sure it's still set to Import photos and videos (Dropbox).

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wrote:
\n
Camera uploads is a feature that automatically uploads photos from your mobile device to Dropbox.
\n

It's also a feature that uploads photos from USB devices you plug in to your computer.

wrote:
\n
I used to be able to do this with another USB stick ... I already had this working, and now it isn't.
\n

Double check your autoplay settings and make sure it's still set to Import photos and videos (Dropbox).

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Hi 35567ggg, the camera upload feature on the Dropbox desktop application will only process uploads of images and videos from camera devices specifically; not any kind of storage device connected to the device.

The OS makes various designations about different storage devices that connect to computers, so while the computer recognizes this storage device (USB stick), the computer also acknowledges this isn’t an actual camera device (like a digital camera, a phone, or an SD card which is usually inserted into a camera).

For a device like this, you would need to manually move/copy content from your USB drive into your Dropbox folder.

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Hi , the camera upload feature on the Dropbox desktop application will only process uploads of images and videos from camera devices specifically; not any kind of storage device connected to the device.

For a device like this, you would need to manually move/copy content from your USB drive into your Dropbox folder.

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Hi Jay - I've definitely been able to use Camera Uploads with that USB stick in the past, using images originally taken with a camera device, so it's absolutely been able to manage this beforehand

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Hi - I've definitely been able to use Camera Uploads with that USB stick in the past, using images originally taken with a camera device, so it's absolutely been able to manage this beforehand

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Hi 35567ggg, I'm here to second what my colleague, Jay mentioned.

Also, I need to remind you that you can always backup your external USB drive using these steps instead.

You can access the app's preferences, and then click on the “Backups” tab.

From there, you can check your Backup, or camera uploads settings too.

I hope this helps!

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Hi , I'm here to second what my colleague, mentioned.

Also, I need to remind you that you can always backup your external USB drive using these steps instead.

You can access the app's preferences, and then click on the “Backups” tab.

From there, you can check your Backup, or camera uploads settings too.

I hope this helps!

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