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35567ggg's avatar
35567ggg
Explorer | Level 3
12 months ago

Camera Uploads from USB drive not working

I have Autoplay set up to import new photos from USB drives, and this has worked for years on my old USB stick. I've started using a new one, but it refuses to upload any of the photos to my Camera U...
Camera uploads
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35567ggg's avatar
35567ggg
Explorer | Level 3

Hi Megan! Yes, I'd like to automatically upload files to Camera Uploads - I used to be able to do this with another USB stick where it would rename the pictures and videos according to the date they were generated, which was really handy (plus Dropbox would remember which ones it had already processed). I already had this working, and now it isn't.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
12 months ago
Megan wrote:

Camera uploads is a feature that automatically uploads photos from your mobile device to Dropbox.

It's also a feature that uploads photos from USB devices you plug in to your computer.

 

35567ggg wrote:

I used to be able to do this with another USB stick ... I already had this working, and now it isn't.

Double check your autoplay settings and make sure it's still set to Import photos and videos (Dropbox).

  • 35567ggg's avatar
    35567ggg
    Explorer | Level 3
    12 months ago

    I've already done this, it still doesn't pick the photos up.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hi from me too, @35567ggg!

       

      You may have tried this already, but just to double check; did you also disable and re-enable camera uploads on your desktop app, and there’s no difference?

       

      Can you send me the OS version of your computer, as well as the app version of the Dropbox app?

      • 35567ggg's avatar
        35567ggg
        Explorer | Level 3
        9 months ago

        Hi - I've tried this, I've set Autoplay to prompt me whether I want to back up the photos and videos, it's asked me about this, I've chosen to Import and it still isn't doing anything. I said not to do a full Backup when prompted (because I don't want the full backup, I just want the new photos to be imported to Camera Upload).

         

        I'm using Windows 10 Pro (2H22) and Dropbox v192. 4. 4605

         

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