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Forum Discussion
Android App not uploading photos anymore
Paid dropbox account, Samsung S4
Dropbox app on android device no longer uploads photos. Trying clearing cache on android device, no luck
I reinstalled the android app, and it appears to be working for me again. I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.
- Sanchez
Dropbox Staff
Dropbox version 80.2.2
Motorola Moto X4
Same problem. Photo sync used to work, now it doesn't. It hasn't for weeks, maybe months.
To get them to upload, I have to go into the Dropbox settings, turn off automatic upload of photos, and then turn it back on again. One suggestion I have seen is to go into the "Battery Optimization" screen on the phone, and set Dropbox to "not optimized". I did that. It made no difference.
I'm looking at switching to Google Backup & Sync. I would rather not.
I contacted support via chat. They had even less idea what's wrong or how to fix it than anyone in this thread. I'll uninstall and reinstall the android app, and if that doesn't fix it, I'll give Google Backup & Sync a try.
P.S. I'm a paying customer. I pay for 1TB of Dropbox space.
- Sanchez
