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Forum Discussion

Joe F's avatar
Joe F
Helpful | Level 6
5 years ago

Access to "Folder" is limited

In the last day or so, I have started to get this error message whenever I try and move a local file: "Access to "Folder" is imited We'll keep access to file.tmp the same. Add people to FOLDER to...
Desktop
Share
Shared Folders
Sync
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi Joe F, thanks for checking in. 

 

It sounds like you're navigating through a folder that's in a team folder, but has restricted access.  

 

Since you mention that no permissions were changed, could you send me a screenshot (without any personal info) of the message you get, just to have a better visual of it?

 

Looking forward to hearing back from you!

  • Joe F's avatar
    Joe F
    Helpful | Level 6
    5 years ago

    Lusil

     

    Here is a screen shot of the error message I get. I can also comfirm that this is happening on my work computer and my home computer. This is happening in all forlders in my team folder. FYI, only me and my boss are using this account, and only he has admin rights. He has not made any changes to the account in the last 6 months. Everything in the account seems to show that I have the ability to edit and move files. So I am not sure what has gone wrong here, lol. Thanks for your help!

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the screenshots Joe F!

       

      Out of curiosity, in the error message that you showed it mentioned a specific file name. Is this file perhaps shared with another person apart from yourself and your boss?

       

      Within a team folder, the sharing permissions can be changed very particularly. Access can be given or restricted at subfolder levels or even file level in some cases.

       

      Let me know what you find!

      • Joe F's avatar
        Joe F
        Helpful | Level 6
        5 years ago

        Daphne,

         

        No this file has not been shared with anyone else and this is happening in the entire team folder for every file. I did notice that I only get this warming when moving a file, not when copying, deleting, or creating a new file. Thats what makes it strange. You would think if my access was really restricted, I would not be able to delete a file with getting a warning. 

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