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Forum Discussion
"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.
Hi everyone, I could use some help on this
Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file ...
I THINK I'VE FOUND A SOLUTION!
All I did was fix some permissions for the main Dropbox folder.
Follow these steps:
1. Navigate to whichever drive your Db folder is located
2. Right click on the Db folder and click Properties
3. Select the Security tab at the top
4. Click the Edit... button below the first list; this will open a new dialog box for Permissions
5. Select Authenticated Users from the field of "Groups or user names"
6. Select Full Control under the "Allow" column in the second field (Permissions for Authenticated Users)
7. Click the Apply button at the bottom, and just wait
It took several minutes for Db to sync the new versions of files with elevated permissions, so it may be a good time to step away for a coffee or snack break.
This just worked for me, so I hope it works for you, too!
