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Forum Discussion

Jdeba1's avatar
Jdeba1
New member | Level 2
6 years ago

Will my files be deleted if I cancel my renewal?

I received a cancellation notice today. I renewed an annual subscription today. How can I prevent my files being deleted?
cancellations
Delete
  • Rich's avatar
    Rich
    6 years ago

    Files aren't deleted due to a cancelled subscription. You would simply not be able to sync anymore if you're over your file quota. Your files are still accessible through the Dropbox website. In such cases, resubscribing  will re-enable syncing.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 years ago

Files aren't deleted due to a cancelled subscription. You would simply not be able to sync anymore if you're over your file quota. Your files are still accessible through the Dropbox website. In such cases, resubscribing  will re-enable syncing.

  • mcopehart's avatar
    mcopehart
    New member | Level 2
    6 years ago

    If I delete enough files so that I am within my quota and I cancel a subscription are files still accessible and will they sync as long as I am not over my quota?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hi mcopehart, that’s correct, if you delete enough files to be below the Basic quota of 2 GB (plus any extra unpaid quota you earned), and cancel your plan, your account will still sync normally.

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