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Leslie M.1's avatar
Leslie M.1
New member | Level 2
10 years ago

Videos are not playing on the Dropbox site

I have a few videos on my dropbox and now they won't play. They just show that wheel that seems to imply something is "loading," but the videos never play in the end. Is this an issue with my compute...
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Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey wildpig, 

 

It really depends on the extension. Most videos are viewable on a phone, though to better determine which application opens them, you'll have to look if it's an ".mp4, .avi etc." file. 

 

(eg. Ella's Wedding.mp4")

 

To further look into that with you, could you let me know some more details on what you're experiencing when trying to view your videos on your phone? 

 

Looking forward to hearing back from you! 

wildpig's avatar
wildpig
New member | Level 2
8 years ago

thanks so much Jane, i down loaded AC3 player, that seems to fix problem

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Perfect wildpig, glad to hear you got this sorted, all should be fine from now on! :white_check_mark: :relieved:

     

    Thanks for letting me know here, hope you have a great rest of the day ahead! :coffee: 

    • NWTS's avatar
      NWTS
      New member | Level 2
      8 years ago

      I have just tried to play some high speed video on my PC.  Its an mp4 file and has alwayd played perfectly over the last 12 months. I have not changed browser which is Google.

       

      Now when I go to the file it says "This file cant't be previewed"  with the download button.  I dont want to download, I simply want to review the high speed video on line.

       

      What do I need to do?

       

       

    • JackS1's avatar
      JackS1
      Explorer | Level 3
      8 years ago

      Hi,

      This question is regarding the app on my Galaxy Mega.

      I've been using DB for years.

      I've made close to 30 videos in both wmv or avi formats.

      However, for some reason, this one video, which I've uploaded, downloaded and re-uploaded many times without issue (for editing purposes), now shows "video failed to load".

      I thought that it might be a storage problem, so I erased some files to bring me back under the 2GB limit, but still no dice.

      I can play them on a 3rd party media player, but I would like to have the option to play them through DB.

      I've tried clearing cache.

      It's not a browser issue.

      I doubt that the file is corrupt because I've used the same movie maker for every other video, and for videos that I've uploaded subsequent to the one in question.

      Any other suggestions?

      Thanks in advance,

      Jack

       

      [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

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