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Forum Discussion

rxpst32's avatar
rxpst32
Explorer | Level 4
3 months ago

Naming convention not working on video files.

When logged into the web (Firefox as the browser), I set a naming convention for a folder so that it lists the Date Captured, then lists the time from the metadata: YYYY-MM-DD-HH.MM. When I did this,...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey rxpst32, are the videos in question uploaded to your account through Camera Uploads, manually, or both?

 

Also, if they're uploaded manually, are they uploaded from the website or the mobile app?

rthsiung's avatar
rthsiung
Explorer | Level 3
2 months ago

Hey @Hannah —

I'm also having this issue right now. Same as @rxpst32.

 

Steps that I'm taking:

  1. Naming automation is set up on parent folder and applies to all subfolders.
  2. Uploading a batch of photos and videos from my phone via the Dropbox mobile app, into one of the subfolders where the automation is set to trigger.
  3. All photos get renamed correctly. Videos are not renamed at all.

 

In this screenshot, all the photo files (at the top) have the correct updated names (date + time prepended), and none of the video files (at the bottom) have the correct prepended date + time:

 

removed

 

I can't imagine changing browsers would do anything, since the new names are visible across all my devices.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi there rthsiung - sorry to hear you're having issues with this.

     

    Can you try uploading only some video files and let us know if you get the same results?

     

    Also, are you using an iOS device or an Android one? 

    • rthsiung's avatar
      rthsiung
      Explorer | Level 3
      2 months ago

      Hey Walter ! 

       

      Thanks for the response. I'm using an iOS device. I just uploaded 2 video files from my iPhone to a folder with this automation using the Dropbox mobile app. No dice. They have not been renamed.

       

      Rachel

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Does it happen when you use a web browser too, Rachel?

         

        Have you tried clearing the app's cache since you first noticed this by the way?

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