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Franco52's avatar
Franco52
Helpful | Level 6
3 years ago

Read-only file, only on Dropbox for Android (!)

One file, docx., in a Dropbox directory - and only that file - appears as "only-read file" when I open it in Dropbox app for Android. Instead I can modify it without problems when I use the app on Wi...
Android
Edit
Mobile
  • Jay's avatar
    Jay
    3 years ago
    Could you try copying and pasting the text in this file in another Word doc and see if the same issue is experienced there?
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
Welcome back to the Community, Franco52!

Do you mind sending a screenshot of the “read-only” message you keep receiving on your end? 

Other than that, did you happen to clear the Dropbox app’s cache, before reinstalling perhaps?

Let me know, and we’ll check things further.
Franco52's avatar
Franco52
Helpful | Level 6
3 years ago

Thanks Nancy for your answer. I attach the screenshot (Word for Android). Bye

  • Franco52's avatar
    Franco52
    Helpful | Level 6
    3 years ago

    I forgot, I tried to clear the Dropbox app’s cache, no way...😐

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi Franco52,is this file in a shared folder? Is the file open on the computer at the same time when you're trying to edit it via the mobile app?

    Are you opening the Word app via the Dropbox app?
    • Franco52's avatar
      Franco52
      Helpful | Level 6
      3 years ago

      Hi Jay, yes, the folder is shared. I do not use at the same time that file. Yes, I use Word for Android. I repeat, in that folder it is the  only file with this problem! Thanks.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Just to clarify, when you open the document, are you opening it via the Dropbox app, which then opens in Word?

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