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Franco52's avatar
Franco52
Helpful | Level 6
3 years ago

Read-only file, only on Dropbox for Android (!)

One file, docx., in a Dropbox directory - and only that file - appears as "only-read file" when I open it in Dropbox app for Android. Instead I can modify it without problems when I use the app on Wi...
Android
Edit
Mobile
  • Jay's avatar
    Jay
    3 years ago
    Could you try copying and pasting the text in this file in another Word doc and see if the same issue is experienced there?
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Welcome back to the Community, Franco52!

Do you mind sending a screenshot of the “read-only” message you keep receiving on your end? 

Other than that, did you happen to clear the Dropbox app’s cache, before reinstalling perhaps?

Let me know, and we’ll check things further.
  • Franco52's avatar
    Franco52
    Helpful | Level 6
    3 years ago

    Thanks Nancy for your answer. I attach the screenshot (Word for Android). Bye

    • Franco52's avatar
      Franco52
      Helpful | Level 6
      3 years ago

      I forgot, I tried to clear the Dropbox app’s cache, no way...😐

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hi Franco52,is this file in a shared folder? Is the file open on the computer at the same time when you're trying to edit it via the mobile app?

      Are you opening the Word app via the Dropbox app?
      • Franco52's avatar
        Franco52
        Helpful | Level 6
        3 years ago

        Hi Jay, yes, the folder is shared. I do not use at the same time that file. Yes, I use Word for Android. I repeat, in that folder it is the  only file with this problem! Thanks.

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