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Leslie M.1's avatar
Leslie M.1
New member | Level 2
10 years ago

Videos are not playing on the Dropbox site

I have a few videos on my dropbox and now they won't play. They just show that wheel that seems to imply something is "loading," but the videos never play in the end. Is this an issue with my compute...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II

Make sure you have an appropriate app on your device to play them

wildpig's avatar
wildpig
New member | Level 2
8 years ago

what is the approprate app??????

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey wildpig, 

     

    It really depends on the extension. Most videos are viewable on a phone, though to better determine which application opens them, you'll have to look if it's an ".mp4, .avi etc." file. 

     

    (eg. Ella's Wedding.mp4")

     

    To further look into that with you, could you let me know some more details on what you're experiencing when trying to view your videos on your phone? 

     

    Looking forward to hearing back from you! 

    • wildpig's avatar
      wildpig
      New member | Level 2
      8 years ago

      thanks so much Jane, i down loaded AC3 player, that seems to fix problem

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Perfect wildpig, glad to hear you got this sorted, all should be fine from now on! :white_check_mark: :relieved:

         

        Thanks for letting me know here, hope you have a great rest of the day ahead! :coffee: 

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