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Kheldian's avatar
Kheldian
Helpful | Level 5
2 years ago

Moving Dropbox folders via Explorer gets stuck and never makes progress, but works on Dropbox web

Greetings,   We have a Dropbox Business account, tons of free space, on an enterprise domain, and my CFO is unable to do simple tasks such as moving (copy/paste) a folder within Dropbox (via Ex...
Desktop
dropbox business
Moving
Organize
Organizing
Web
Windows
  • Kheldian's avatar
    Kheldian
    2 years ago

    To be honest, I'm not 100% certain, but when they were available offline, the file move would not work. Once he made the folder available online, then everything worked as expected. I hope that helps..  

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, Kheldian.

 

Is it possible to check the current sync status and version of the Dropbox app on those computers?

 

To check this info, hover over the Dropbox icon in the system tray.

 

Does the sync status appear as stuck or is it moving very slowly?

 

Let me know and we'll go from there.

Kheldian's avatar
Kheldian
Helpful | Level 5
2 years ago

Hey Hannah,

 

I was able to figure it out. The issue (for now at least) has been resolved. The issue was that with the Smart Sync, some files were available online only, so once we made the folder(s) he needed to move available online, this fixed the issue. Do you happen to know if this is a permanent fix for this issue, or are there other things to be aware of, or any settings that need to be changed to help prevent this issue from happening again? 

 

Thanks for your help!

Scott

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Scott! 

     

    Thanks for the update and I'm glad to see that you were able to figure this out.

     

    Just to clarify, though, do you mean that when some of the files were online-only, they couldn't be moved and once you made them available offline, you could move them?

    • Kheldian's avatar
      Kheldian
      Helpful | Level 5
      2 years ago

      To be honest, I'm not 100% certain, but when they were available offline, the file move would not work. Once he made the folder available online, then everything worked as expected. I hope that helps..  

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