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Forum Discussion

Natmonster's avatar
Natmonster
Helpful | Level 7
4 years ago

Photographs that are NOT mine in Dropbox - and NOT as a result of using a shared computer!

Hello, I have discovered a folder in my Dropbox entitled 'Camera Uploads' which is full of hundreds of photos and videos that are not mine. The files are dated from August 2012-November 2013 (whic...
Account Access
Camera uploads
Delete
Dropbox Basic
debmahtab's avatar
debmahtab
Helpful | Level 5

Got notice I was out of space in my Dropbox.  I decided to look in the folders and delete some of MY pictures.  I have thousands of pictures that are not mine. I bought this computer new one year ago. I'm so frustrated because you can't email tech support or customer service. I have to INDIVIDUALLY delete each picture.  I need help because I don't want to be forced to buy more space when I have all these random pictures of everything you can think of.  I need help

Natmonster's avatar
Natmonster
Helpful | Level 7
3 years ago
It's frustrating to see this is still happening to others and who knows on what scale. Dropbox don't seem to want to address the bug or even acknowledge that there is a problem, instead shifting blame to the users but there clearly is a problem with data security.

Dropbox offered to take up my query on email and I got an email from a perfectly nice representative but I got no real answers and they failed to get to the bottom of what was causing the problem.

I would stress to anyone reading this, DO NOT use Dropbox to store files that include sensitive information or that you would not be happy to end up in someone else's hands.
  • debmahtab's avatar
    debmahtab
    Helpful | Level 5
    3 years ago

    Thank you for your response, at least I know I'm not the only one. I hate Dropbox! I would like to take it off my computer but don't know what would happen if I did. I guess I'm going to have to pay Geek guys to try to help me figure out what to do w/o Dropbox.  Just awful they offer no help. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Natmonster, happy Monday! 

       

      Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.

       

      Also, feel free to reply back to your ticket number if you have added questions. 

       

      Thanks!

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