Learn how to make the most out of the Dropbox Community here 💙!

Account Access

1929 Topics
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I am not going to pay for a license if it is supposed to be included in our company bundle.  \n How do I get this resolved? \n Thanks  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"534","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828787":{"__typename":"Conversation","id":"conversation:828787","topic":{"__typename":"ForumTopicMessage","uid":828787},"lastPostingActivityTime":"2025-04-02T04:57:37.376-07:00","solved":true},"User:user:341322":{"__typename":"User","uid":341322,"login":"DTEydon","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:341322"},"ForumTopicMessage:message:828787":{"__typename":"ForumTopicMessage","subject":"Upgraded using the wrong email address. What can I do?","conversation":{"__ref":"Conversation:conversation:828787"},"id":"message:828787","revisionNum":2,"uid":828787,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:341322"},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-04-02T03:53:52.698-07:00","lastPublishTime":"2025-04-02T04:01:10.972-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I think I then did was to pay for a new account by accident by using a wrong email address in the process. Spotting this I want to know how I can unwind this - one account all paid up? \n I've lost the plot as to how I might sort this? \n Thanks. 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As the Google login used the same email as my original email-based account, now every time I log in using email and password I can only see the Google-based account. It looks like this has replaced my original account, and all files are missing. All of this despite logging out and trying many times to reset the password.  \n I have found other posts created by users with the same problem, but none of them seem to have a solution explained in the thread. \n Thanks in advance! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"713","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828725":{"__typename":"Conversation","id":"conversation:828725","topic":{"__typename":"ForumTopicMessage","uid":828725},"lastPostingActivityTime":"2025-04-01T15:42:50.876-07:00","solved":false},"User:user:1909613":{"__typename":"User","uid":1909613,"login":"Gloria323","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1909613"},"ForumTopicMessage:message:828725":{"__typename":"ForumTopicMessage","subject":"Can't access my paid Dropbox Plus account - it keeps logging me in to a free Basic one","conversation":{"__ref":"Conversation:conversation:828725"},"id":"message:828725","revisionNum":2,"uid":828725,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909613"},"metrics":{"__typename":"MessageMetrics","views":16},"postTime":"2025-04-01T15:16:51.827-07:00","lastPublishTime":"2025-04-01T15:40:22.262-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been paying $19.99/month since February 2019, but apparently also have a free basic DropBox account.  Each were created using two different email accounts, but when I try to login with either account, they both login to the same account - which is the free basic account, so I can't get any chat or email support to help me.  All of the online \"support\" ends up with showing my plan as the basic, and I have no way to gain tech support via chat or email.  Last night, I was able to chat with the sales department, but they told me they couldn't help me; gave me a link to billing, which of course didn't help - put me in same loop as before. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"665","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828707":{"__typename":"Conversation","id":"conversation:828707","topic":{"__typename":"ForumTopicMessage","uid":828707},"lastPostingActivityTime":"2025-04-01T14:42:35.286-07:00","solved":false},"ForumTopicMessage:message:828707":{"__typename":"ForumTopicMessage","subject":"I created a new account in the place of my old personal account and the admin can't restore it.","conversation":{"__ref":"Conversation:conversation:828707"},"id":"message:828707","revisionNum":2,"uid":828707,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:-1"},"metrics":{"__typename":"MessageMetrics","views":11},"postTime":"2025-04-01T13:19:28.169-07:00","lastPublishTime":"2025-04-01T14:42:35.286-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello. \n I run a business, and a client mistakenly added me to a teams account, which i then accepted. Then, with them realizing their mistake of adding me, deleted my account. As such, I have lost my entire account and all files. In talking to this client, they said they could see my account in their deleted accounts history, but did not have an ability to restore it. Is it because I remade this account with the same email? Do I need to delete this account and allow them to restore it? It has been less than 7 days, and I don't believe the account was permanently deleted. \n Any help on this would be greatly appreciated. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"629","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828604":{"__typename":"Conversation","id":"conversation:828604","topic":{"__typename":"ForumTopicMessage","uid":828604},"lastPostingActivityTime":"2025-04-01T07:49:51.309-07:00","solved":false},"User:user:1908310":{"__typename":"User","uid":1908310,"login":"Bmtrader","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1908310"},"ForumTopicMessage:message:828604":{"__typename":"ForumTopicMessage","subject":"My account was closed, but I already paid for my subscription. What is happening?","conversation":{"__ref":"Conversation:conversation:828604"},"id":"message:828604","revisionNum":2,"uid":828604,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1908310"},"metrics":{"__typename":"MessageMetrics","views":40},"postTime":"2025-04-01T01:11:32.470-07:00","lastPublishTime":"2025-04-01T01:44:13.304-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is there somebody who can tell me how i can get  reach anybody from dropbox in person. They closemy 2 tb account but ive paid 119.88 euros for that. I tried for 2 weeks tobget in touch with dropbox but i get nowhere? \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"232","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828256":{"__typename":"Conversation","id":"conversation:828256","topic":{"__typename":"ForumTopicMessage","uid":828256},"lastPostingActivityTime":"2025-03-31T18:23:29.220-07:00","solved":false},"User:user:1909117":{"__typename":"User","uid":1909117,"login":"DexterJ","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1909117"},"ForumTopicMessage:message:828256":{"__typename":"ForumTopicMessage","subject":"My account got hacked and they setup 2FA to block me","conversation":{"__ref":"Conversation:conversation:828256"},"id":"message:828256","revisionNum":2,"uid":828256,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909117"},"metrics":{"__typename":"MessageMetrics","views":43},"postTime":"2025-03-28T12:14:10.139-07:00","lastPublishTime":"2025-03-28T12:32:50.706-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, \n My dropbox account was compromised and they fully locked me out with 2fa. I did not set up the 2fa so I can't kick them out. \n I just want to close the account. I don't need access.  \n What should I do? I sent off an email to support.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"256","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828402":{"__typename":"Conversation","id":"conversation:828402","topic":{"__typename":"ForumTopicMessage","uid":828402},"lastPostingActivityTime":"2025-03-31T06:46:27.484-07:00","solved":false},"User:user:1909312":{"__typename":"User","uid":1909312,"login":"Kaminsky1234","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1909312"},"ForumTopicMessage:message:828402":{"__typename":"ForumTopicMessage","subject":"My Dropbox account signed me out, and asked me to create a new one in order to use it.","conversation":{"__ref":"Conversation:conversation:828402"},"id":"message:828402","revisionNum":2,"uid":828402,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909312"},"metrics":{"__typename":"MessageMetrics","views":64},"postTime":"2025-03-30T13:00:39.535-07:00","lastPublishTime":"2025-03-30T22:58:19.674-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I’ve had my Dropbox account for years and all of the sudden it isn’t allowing me to log is and when i type in my email I’ve used for years it basically says it isn’t registered. I use it for both personal and business and I have files going on years.  I just created a new account with the same email I’ve been using. Can you please help me restore it ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"365","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1743510236492":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1743510236492","value":{"1007":"Business Team Members","101007":"Discover","101010":"Groups","101000041":"Developer & API","101001000":"Help","101001012":"View, download, and export","101001013":"Delete, edit, and organize","101001014":"Create, 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