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CoveUS's avatar
CoveUS
Explorer | Level 4
4 years ago

My images don't load on mobile

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
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  • Emma's avatar
    Emma
    4 years ago

    Hi all, 

     

    As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉

    Let us know if you have any questions.

     

    Emma

Black Fly's avatar
Black Fly
Explorer | Level 3

Hi, my hosted photos in a photography forum worked fine until yesterday. The photos don't show up anymore when I am using Safari. On a pc with IE everything works fine. Other members of the forum reported the same problem since yesterday.

 

Does anyone have a clue what is going on? Is it a dropbox problem or is it a Safari problem. The same problem happens also in other forums so it does not seem to be associated with the forum platform.

 

Thanks for your help.

 

Best regards,

Erik

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi Black Fly, thanks for providing these details!

What error are you getting when previewing it in Safari?

Does the link work in any other browser aside from Edge?

You can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely to see if this helps.

Keep me updated with any progress!
  • Black Fly's avatar
    Black Fly
    Explorer | Level 3
    4 years ago
    Thank you jay for responding.
    There is just an empty white space where normally the photo should appear.
    No message.
    I have tried in incognito mode and no difference there. The problem appears only when using safari and only started from March 1st. Before everything was fine.

    Best regards
    Erik
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Do you use the DuckDuckGo extension? If so, could you try these steps that other users have noticed to see if this helps?
      • Black Fly's avatar
        Black Fly
        Explorer | Level 3
        4 years ago
        Never heard of Duckduckgo...

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