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Forum Discussion
My files are missing. How can I recover them?
Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disappeared. I checked the the "Events" page on Dropbox web, and there was no indication that I moved or deleted my files. There were not in trash either. Please help!
- Jay
Dropbox Staff
Hi @yanit, thanks for bringing this to our attention.
Did the files disappear from the computer, or from the Dropbox site?
Are there any files on the deleted files page on the site?
This will help me to assist further!
Hi Jay, they disappeared from both the Dropbox website and from my computers. I have already synced my Dropbox app with the website, and have been using it without any problems for many years, until today 😞
- I am missing hundreds of files from one of my Dropbox folders. I upgraded to talk to support and it won’t let me submit a request. How do I go about getting these files back?
- Hannah
Sorry to hear about your files missing, Gothdolphin.
When was the last time you accessed those files?
Did you check your deleted files page and your events page, to see if you can locate them?
If they were shared, try checking your shared page as well.
Let us know what you find.
- I accessed them earlier this week and they were all there. I just took all of those steps and I still can’t find them.
