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Forum Discussion
My files are missing. How can I recover them?
Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disapp...
Jay
Dropbox Staff
Dropbox StaffHi @yanit, thanks for bringing this to our attention.
Did the files disappear from the computer, or from the Dropbox site?
Are there any files on the deleted files page on the site?
This will help me to assist further!
Hi Jay, they disappeared from both the Dropbox website and from my computers. I have already synced my Dropbox app with the website, and have been using it without any problems for many years, until today 😞
- Walter
When is the last time you remember seeing them on our website yanit?
Were they shared with you or were you the owner of the files by the way?
I rarely checked the website, I used Dropbox mostly through the Dropbox app installed on my Macbook. The last time I saw these photos and videos were last week. I was the only owner of the folders/ files.
