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Forum Discussion

yanit's avatar
yanit
Explorer | Level 4
3 months ago

My files are missing. How can I recover them?

Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disapp...
Missing Files
Restore
Gothdolphin's avatar
Gothdolphin
Explorer | Level 4
I am missing hundreds of files from one of my Dropbox folders. I upgraded to talk to support and it won’t let me submit a request. How do I go about getting these files back?
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Sorry to hear about your files missing, Gothdolphin.

 

When was the last time you accessed those files?

 

Did you check your deleted files page and your events page, to see if you can locate them?

 

If they were shared, try checking your shared page as well.

 

Let us know what you find.

  • Gothdolphin's avatar
    Gothdolphin
    Explorer | Level 4
    2 months ago
    I accessed them earlier this week and they were all there. I just took all of those steps and I still can’t find them.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Have you tried using the search bar in your account on dropbox.com, to see if it gives you any results, Gothdolphin?

      • Gothdolphin's avatar
        Gothdolphin
        Explorer | Level 4
        2 months ago
        I just tried it and I’m still missing several hundred files from a folder. How can I get what’s gone back?

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