My dropbox is encrypted by virus can not restore original data

Question

Hi all.&nbsp;Today&nbsp;my dropbox is encrypted by virus, but&nbsp;but when i go to dropbox and choose to restore original data, the encryption virus immediately restores the file encrypted by virus. Please help me, thanks.

Mark · Answer

If you are a paid user you can restore via rewind:&nbsp;https://help.dropbox.com/delete-restore/rewind
&nbsp;
If not you need to do each file individually I am afraid.&nbsp;https://help.dropbox.com/delete-restore/recover-older-versions

HGC2021 · Answer

I can't restore, because every time I restore any file, it will immediately be restored in encrypted form. You can see the photo to see it.&nbsp;

Mark · Answer

You'll need to restore to a previous version beyond that - Dropbox can only restore what it has on its servers, however, so if the restored versions were already a virus you cannot go back beyond the restore window (30 days if free)

HGC2021 · Answer

&nbsp;&nbsp;&nbsp;You can see on my picture. I has a verison on&nbsp;May 23, 2022. But when i restore this version. I has notification like the photo below.This version restore is&nbsp;February 19, 2023. Not&nbsp;May 23, 2022&nbsp;

Mark · Answer

You cannot restore to that version I'm afraid because it is too old to recover. You can only recover for 30 days as free user (i.e. up to about 25th Jan 2023). As a paid user&nbsp;at the time of the change / deletion you could restore 180 days (i.e. up to about 25th August).&nbsp;
&nbsp;
It is not possible to recover longer than that I'm afraid. Even upgrading will not do anything.&nbsp;

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My dropbox is encrypted by virus can not restore original data

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