We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
"Internal error" when trying to restore files
Hello the anterior date restoration doesn't work I have "internal error"
Please help me
Best regards
- Hannah
Dropbox Staff
Sorry to see you're having an issue restoring your files, Sylvain255.
Does this happen when you're using Dropbox Rewind, or when you restore your files from the deleted files page?
Have you tried from a different browser or a private browsing/incognito window?
Let me know what you find.
it is done on firefox, chrome even if I am in a private window
it is Dropbox Rewind
Are you seeing the below (screenshot) when using Rewind via Dropbox.com website?
If yes, it's one of many frustrating Dropbox problems. The rewind feature seems to fail more frequently if there was a lot of data traffic just before the date which you're restoring. My work around was to wait for a few days and then restore individual folders instead of a full account restoration.
yes it is but is the Dropbox support can restore it for me ?
