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Forum Discussion

Sylvain255's avatar
Sylvain255
Explorer | Level 3
2 years ago

"Internal error" when trying to restore files

Hello the anterior date restoration doesn't work I have "internal error" Please help me Best regards
Error Messages
Restore
  • anonymous's avatar
    anonymous
    2 years ago

    Yes they can ... but it may take 48 hours

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to see you're having an issue restoring your files, Sylvain255.

 

Does this happen when you're using Dropbox Rewind, or when you restore your files from the deleted files page?

 

Have you tried from a different browser or a private browsing/incognito window?

 

Let me know what you find.

  • Sylvain255's avatar
    Sylvain255
    Explorer | Level 3
    2 years ago

    it is done on firefox, chrome even if I am in a private window

    • Sylvain255's avatar
      Sylvain255
      Explorer | Level 3
      2 years ago

      it is Dropbox Rewind

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