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Forum Discussion

toemaytoe's avatar
toemaytoe
Helpful | Level 5
2 years ago

I can't delete a locked shared folder on my Mac device, which I've been removed by the owner

Hi, I have a shared folder in my mac dropbox that is locked by the person who shared it with me. Some time ago I asked him to remove me from the shared list which he did however I am unable to delete the folder from my dropbox app on my mac.

The folder is not in my dropbox online or on my iPhone or iPad, only on my MacBook. The file won't sync; consequently, the dropbox app won't upgrade or update. It is always trying to sync this locked folder. I've tried following the instructions on deleting a shared folder by holding the option key down while deleting from the finder but the option to delete is greyed out.  Any help is greatly appreciated. If I can't get this resolved I'm ready to dump dropbox and move to another provider.

Delete
Mac
Shared Folders
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey toemaytoe, sorry to hear you're having issues with this.

     

    May I ask if you can see this folder listed in your sharing tab?

     

    If it's not listed there, please send us a screenshot of the folder's properties as shown on your computer and the app's version and status as shown in your menu bar at the moment. 

     

    Thanks!

    • toemaytoe's avatar
      toemaytoe
      Helpful | Level 5
      2 years ago

      Thanks for offering to help me out Walter, it's very much appreciated. The folder in question does not appear in the sharing tab or on any of my devices such as my iPhone or iPad. It only shows up on my MacBook, and even then only on the computer itself, not online. It seems to be stuck on my hard drive and won't allow itself to delete. I wasn't sure which images you wanted to look at regarding the folder status etc., so I took several screenshots that had dropbox info. Please let me know if this is sufficient or if there is something else you need in order to help me resolve this issue and I'll get right on it.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshots and all the additional information toemaytoe - much appreciated!

         

        Can you try the steps in this article to see if this folder can be ignored, so that you can continue with the app's update? 

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