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Forum Discussion

HCeeP's avatar
HCeeP
Explorer | Level 3
2 years ago

Folder now empty on Dropbox

I started deleting files from a folder for more storage on dropbox, but then decided to save it to my desktop instead. Afterwards, I noticed that the desktop folder was now empty and so was the folde...
Delete
Restore
  • Jay's avatar
    Jay
    2 years ago

    Hi HCeeP, if the files are not visible on the events page or the deleted files page, then it wouldn't be possible to recover them, unfortunately, even with a rollback of the account.

HCeeP's avatar
HCeeP
Explorer | Level 3

Hi,

I deleted the files from the website to make more memory as I had gone over my limit and the files were not syncing. I can restore those deleted files from 'events' but the remaining files in the folder that I did not delete, have now disappeared.

 

I could always access those 'disappeared' files in the folder even though I was over my memory limit.

 

As I mentioned before, would I be able to go back to my dropbox account as it was on Saturday 22 July 2023 to access this folder?

 

Thanks

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi HCeeP, if the files are not visible on the events page or the deleted files page, then it wouldn't be possible to recover them, unfortunately, even with a rollback of the account.

  • HCeeP's avatar
    HCeeP
    Explorer | Level 3
    2 years ago

    Hi Jay,

     

    Thanks for getting back. Very disappointed though as I've lost work files and don't understand why. I feel they must have gone somewhere. I liked Dropbox but in the future, I think I'll use other cloud-saving options as I can't have this happen again.

     

    Thanks

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