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Forum Discussion
File keeps being moved into the parent folder instead of the subfolder on the website
When moving an online file from one directory to another directories sub-directory, often times (not always) the file will end up in the root dir and not the sub-directory that was selected.
Example: Move file /examples/myfile.txt to /new-example-folder/text-files/myfile.txt often times "myfile.txt" will end up at /new-example-folder/myfile.txt and not the sub-folder "text-files". No Error message is ever given so I don't believe an error is triggered.
I have provided screenshots to demonstrate this issue, they can be viewed here, removed
Hoping that the Dropbox Support team will see this an fix the issue or someone could share a work-around to the issue. We depend on the organizing of our data critically and this issue has definitely slowed us down on many occassion.
- Megan
Dropbox Staff
Hey BUser2024, let's jump right into this!
I'm guessing you're using the desktop app in order to achieve this move, right?
Keep in mind that I removed your shared link, in order to avoid it from receiving a lot of traffic.
Would you mind clarifying your device's OS, and when did this start happening?
Keep me posted, and we'll take it from there!
Hi Megan,
We are not using the Desktop app, this is happening while using the web browser. We use PC's with Chrome as the browser. Sorry about the pictures, I have added them back using the picture tool on the toolbar... if you don't want them on the thread at all that's fine, you can delete them. Sorry for the misunderstanding. Thanks for your help!
- Nancy
Hey, BUser2024! Hope you’re doing well and thanks for the screenshots.
From the last screenshot, I understand you’re trying to move your PDF file into the “Import-into-GoodNotes” directory/folder, correct? However, from your first screenshot, it looks like the file has been moved inside a folder named “Admin”, which is located within “_Site Visits”. Feel free to correct me, if I’m wrong though.
If you try and move this file to another folder instead, are you experiencing the same behavior?
