You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MelGold's avatar
MelGold
Helpful | Level 6
5 months ago

Error 500 when I'm trying to retrieve a file's version history.

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Error Messages
Restore
  • BenDBX's avatar
    BenDBX
    5 months ago

    Hi Everybody,

     

    I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, MelGold, welcome to our Community! 

 

Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first.

 

Is this file yours, or a shared file?

 

Let me know more, and we'll take it from there!

chadmadeit's avatar
chadmadeit
New member | Level 2
5 months ago

I'm having the same issue with my own file that I accidentally saved over. I am getting the 500 error on two different browsers (Chrome and Firefox) when I view the Version History page for that file.

  • MelGold's avatar
    MelGold
    Helpful | Level 6
    5 months ago

    I am still having the same issue you are today!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!