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Forum Discussion
Files in a folder have disappeared and they're not in the "Deleted files" page online.
Hello everyone. I'm part of a group that had a shared dropbox, we get dropbox Basic. My own folder in the group appeared in my "file explorer" on my windows 10 laptop, and contained important data. Now, the folder is suddenly empty. I never deleted anything from it. When I log on to the web app, I can see that there is nothing in my "deleted files" folder.
My colleague who started the group recently left our company and I noticed under his name it says "Owner" and "Deleted." Did I lose access to the dropbox or something?
I made a backup of my entire computer a couple months earlier. Would those files be stored on my computer locally by chance? I really need to get these files back.
Thanks a bunch,
Roberta
- Megan
Dropbox Staff
Hey MsRR, welcome to our Community!
You mentioned that locally on your computer you can see the folder, but it's empty. I'm assuming it's the same thing online, right?
If not, feel free to clarify.
Also, did you all share the same Dropbox Basic account, or you were part of the same shared folder?
Have you also checked your events page, and your sharing page online by any chance?
If you kept a backup of your entire computer, then you should be able to find these files locally depending on where you saved them.
Keep me posted, and we'll take it from there!
