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Forum Discussion
Files in a folder have disappeared and they're not in the "Deleted files" page online.
Hello everyone. I'm part of a group that had a shared dropbox, we get dropbox Basic. My own folder in the group appeared in my "file explorer" on my windows 10 laptop, and contained important data. N...
Jay
Dropbox Staff
Dropbox StaffHi MsRR, you can recover previous versions of files by following these steps to see if they could be restored to your account.
Hi Jay! When I hover over the ellipses on my folder, I see "Activity" and "Rewind." It looks like I would need "Dropbox Plus" for that.
I can't view the files themselves, they are all missing. The only trace of them is under the "events" page, where I can see that I have edited and uploaded them, but when I click on them it just downloads the file as a 0kb file that with a warning that the file extension isn't valid.
I also noticed just now that when I look at the Folder Activity you can see by hovering over my folder that apparently a bunch of deletions happened a couple weeks ago. They say "Dropbox Server deleted Protocols." "Dropbox Server deleted Statistics", etc. These are the names of the folders that were within my folder. All of these happened at the same time, 1:06pm, on November 14th.
Oddly enough despite this, there is nothing inside my "deleted files."
Edit: it appears that the original Owner of the folder deleted his Dropbox account. :( I believe this is probably why my folder was deleted. Could I use Rewind or something to get those files back? Or maybe is there a way for him to restore his account?
- Jay
Are you able to locate the missing files in the search bar on the main page? If you click one of the missing files, are you able to restore a previous version of that file via the ellipsis?
The only trace of the missing files is in the "events" page, screenshot here. They do not appear in my folder or searching under the main page. The ellipses and the option to restore previous versions do not appear on this page, if I click on them it downloads a 0kb file that doesn't work.
- Jay
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
