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meemeemux's avatar
meemeemux
Helpful | Level 6
2 years ago

Dropbox rewind isn't working properly for Dropbox Plus and above users

hello everyone, I am having an issue, now I know I can restore deleted files and folders but selecting is cumbersome and there is no select all button, I tried to use dropboxes rewind feature but when ever I try it states there was an internal dropbox error and I want to rewind my intire dropbox, I am currently on the plus plan, is there another way I can get this working?

Dropbox Rewind
Error Messages
Restore
  • meemeemux's avatar
    meemeemux
    2 years ago

    no, it hasn't been resolved, and my subscription expires next month as i decided to unsubscribe due to file conflicts with my devices, online only files are giving my computers trouble, but this doesn't happen on linux, in doing so, in deleted files, I should hopefully be able to see the files in clusters, ie, notes1, and 8 other files, and restore like that, because at the moment they're a complete mess so I can't restore them all at once as I have too many, that's why I wanted to use rewind, while I can rewind an individual folder as stated above, a sub folder isn't ideal since I like to store things in the root of my dropbox rather than in folders unless I am dealing with a type of file, for instance, midi".mid" music files, I wanted to restore them so that I can move them elsewhere on my computer, since I also set up owncloud for files I don't need to have in dropbox, being able to rewind my dropbox back to before I accidentally deleted all my files in one fell swoop would be better, I wish there was an easier way of doing it at time of writing

  • meemeemux's avatar
    meemeemux
    Helpful | Level 6
    2 years ago

    I tried in a different browser and still get the error, I tried on both my chromebook and mac but still get the issue, I am using the web version too, I can rewind an individual folder but not my whole dropbox

    • NB14's avatar
      NB14
      Helpful | Level 5
      2 years ago

      Hi ...

      Just for info ... I've been getting the same error when going to restore Dropbox account older than 2 weeks via Dropbox.com ...

       

      Windows 11 Google Chrome & Edge

       

       

      • meemeemux's avatar
        meemeemux
        Helpful | Level 6
        2 years ago

        yep, my main computer is running windows 10, my mac is on ventura, mac OS 13.4.1, and my chromebook is running chrome OS 114, and I am getting the error on both of them, glad to know I'm not the only one with the issue as theoreticly you should be able to completely restore your dropbox to an earlier snapshot as I accidentally deleted a large number of files and now my deleted files is a mess because normally they would show up as one file and many others which I could select via a check box

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey meemeemux, thanks for bringing this to our attention.

     

    Are you performing the rewind through our website?

     

    If so, can you please try from a different browser or a private browsing window, to see if that works?

     

    Keep me posted!

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