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Forum Discussion

pamallama's avatar
pamallama
New member | Level 2
3 years ago

Deleting Account Error

When I go to delete my account, I get an error message after I've filled in all the details.   It flashes with Error 500 and only gives me the option to only go back to the home page or visit the h...
Account Settings
Delete
Dropbox Basic
Error Messages
  • Walter's avatar
    Walter
    3 years ago

    Hi all, happy Monday and thanks for flagging this with us. 

     

    I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.

     

    You should now be able to delete your Dropbox account normally. 

     

    Thanks for your reports!

     

    [Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Samanthaar, thanks for bringing this to our attention.

 

Have you perhaps tried using a different browser or a private browsing window, to see if that helps?

 

Let me know how it goes and we'll go from there.

Samanthaar's avatar
Samanthaar
Explorer | Level 4
3 years ago
Hello,

I have tried on both Google and Safari and I still get this message every time I try to delete my account :

« Error (500)
Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home. »

This is very annoying as I have been trying for days, without being able to succeed.
  • Samanthaar's avatar
    Samanthaar
    Explorer | Level 4
    3 years ago
    I also tried in both private window mode and not, still didn’t work.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Samanthaar, just for clarification, are you following these steps to delete the Dropbox account entirely?

      • Samanthaar's avatar
        Samanthaar
        Explorer | Level 4
        3 years ago
        Hi,

        Yes. I am. Is there anything you can do to help me delete my account ?

        Thank you.

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