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Forum Discussion
Deleting Account Error
When I go to delete my account, I get an error message after I've filled in all the details. It flashes with Error 500 and only gives me the option to only go back to the home page or visit the h...
Hi all, happy Monday and thanks for flagging this with us.
I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.
You should now be able to delete your Dropbox account normally.
Thanks for your reports!
[Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]
Hi, I am actively trying to delete my Dropbox account. I am following all the steps required, but when I enter my password, fill out the form to delete it and click on the final button, I encounter an « Oops something went wrong (Error 500 » page and my account is not deleted.
I have tried many times on Desktop and mobile. I just don’t know what to do to delete my account anymore as it is clearly not working.
Can anyone help me to do so?
Thank you.
- Hannah
Dropbox Staff
Hey Samanthaar, thanks for bringing this to our attention.
Have you perhaps tried using a different browser or a private browsing window, to see if that helps?
Let me know how it goes and we'll go from there.
- Hello,
I have tried on both Google and Safari and I still get this message every time I try to delete my account :
« Error (500)
Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home. »
This is very annoying as I have been trying for days, without being able to succeed.- I also tried in both private window mode and not, still didn’t work.
- Hello, I’m trying to delete my account but it keeps saying “error performing the action”. How do I delete it?
Thanks any help with this? I got the same error
- Megan
Hi,
I am also getting the same error as mentioned above.
I have tried to delete via an incognito window and in multiple browsers.Feel free to contact me to resolve.
Hi! I am having the same issue. I am using Chrome, tried clearing cache and using incognito mode. I tried to remove my account through mobile, too. Please assist.
- Nancy
Hi everyone! I hope you’re all doing great.
tazz123, if you check your Dropbox email address, you should be seeing a new email from me. Please reply back to it, when possible, and we’ll check this further.
itsme232 and Maria Klimova, just to be on the same page, can you let me know if you’ve both tried to delete your Dropbox account via a different browser?
- Yep have tried from different browsers and it doesn’t work,
Why can't I delete my account?? I get charged monthly for this thing I don't use and I don't need the images on there. It's been bugging me for ages saying "has stopped syncing - no space" for ages. I've ignored it and finally come to delete it ... get myself to the delete my account bit, type in my password and I get "
Error (403)
It seems you don't belong here! You should probably sign. Check out our Help Center and forums for help, or head back to home."
I just want to get outta here!!
Also totally lost, I get charged £9 a month but on my account looks like I haven't been charged since 2019? How do you talk to someone at Dropbox? I'm a severely disgruntled customer at this point - it shouldn't be this confusing/hard to delete my account.
- Jay
Hi jb210, thanks for messaging the Community.
I understand your frustration over this matter. Regarding your card charge, on your bank statement does it show Dropbox, iTunes or Google Play?
When deleting your account, could you try switching browsers to see if this helps?
Keep me updated with any progress.
- Hey Jay,
Thanks for your response. So after a lot more time in this hole I discovered that in April 2021 dropbox sent me an email with “we will downgrade your Dropbox if you don’t update a payment method”. So they downgraded it from a plus account to a basic account. I’ve made this tangled web so difficult; it’s paid via PayPal who takes it from my bank if I don’t have enough funds, so my bank says PayPal and PayPal says Apple.
So I went onto apple support, and claimed a refund but seems I can only go back two months? I’ll take that up with Apple.
Regardless, I still can’t delete my Dropbox. I tried on my phone too and that just said unknown error as well.
I do have a folder in there which I was added into … does this count as a “team” thing that I have to leave before I can delete my account? Also, does it matter if some files are shared with other people? Is that why I can’t leave? Is it because it hasn’t synced in ages? I deleted stuff to make space because it said it was over it’s limit.
I read somewhere that a basic account will automatically delete after 12 months. If that was the case, it should have deleted in April this year?
Thanks
- Can’t delete my account. Keep getting error 500 on all browsers private or not and in app it just says unknown error.
I have followed the instructions to delete my account. I get an ERROR 500 message when I click the tab to delete.
I don't want to simply cancel my subscription I want to delete my account permanently.
It seems Dropbox makes it impossible to delete you account. Conveniently, there is no way to contact Dropbox. You must deal with their COMMUNITY to find a way. Of course, the COMMUNITY can't help with deleting an account because they still have their account, obviously.
Does anyone have an answer for this?
hey, u can open dropbox from website and go to setting in general
Hey, I did that. Did you read what I wrote? "I followed the instructions..." Try it yourself with a ghost account and you will find that you can't delete your account upon will... You get notices that Dropbox will start to delete your files after 30 or 60 days but you don't get any notice that your account (i.e. personal acct info) will be deleted) ... I only started an acct to receive one file from a music producer because they wanted to send it with drop box. I did not know I would be signing on to an information gathering and selling entity that has no way to contact them and gives no way delete my personal info.
Hey, how about giving a reply when AFTER you comprehend what you read?
Hello
I want delete my account because i create 2 account due to verify email problem.I cannot delete my account. but I found error 500 page after i press button delete permanently.
The link to delete the account shows Error 500.
