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Tobias Meier's avatar
Tobias Meier
Helpful | Level 5
12 months ago

Can't select section to comment on

Hi everybody,

 

I have encountered a problem where, if I try to use the "Comment in a section" feature, it behaves strangely. It lets me drag the rectangle, but I cannot go further. It's like as if I keep the Mouse button clicked (like a rectangle selection in Photoshop, for example) when I'm not.

I have asked my co-workers to check if it's just me, they have the same problem.

Is this solvable somehow?

 

Thank you very much for your help.

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  • Sam DBX's avatar
    Sam DBX
    12 months ago

    Hi everyone 👋🏽

     

    Our team has implemented a fix.

     

    Can you let us know if you're still having issues?

     

    Thanks,

    Sam 

  • gingerbee's avatar
    gingerbee
    Explorer | Level 4
    12 months ago

    I am also having the same problem!
    I tried uploading a smaller file with single pages instead of spreads (it's a catalog)
    I tried using Edge instead of Chrome
    I tried it on multiple computers
    My client is also having the same issues
    My client is a

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi @Tobias Meier, thanks for bringing this to our attention. 

     

    Have you tested this on different browsers, or even via incognito window? 

     

    Out of curiosity, are you and your co-workers part of a Business team and you're all having this issue, or is it happening individually for each one of your personal Dropbox accounts?

     

    Let me know.

    • brianscm's avatar
      brianscm
      New member | Level 2
      12 months ago

      I am having this same issue on a business account at 6 different users. Firefox, Chrome, and Safari. 

    • jeffsabscm's avatar
      jeffsabscm
      New member | Level 2
      12 months ago

      This problem persists regardless of browser (Chrome and Safari). Incognito mode does not change the behavior. Major problem for our org as we are on a deadline.

      • Sam DBX's avatar
        Sam DBX
        Icon for Community Manager rankCommunity Manager
        12 months ago

        Hi everyone 👋🏽

         

        Our team has implemented a fix.

         

        Can you let us know if you're still having issues?

         

        Thanks,

        Sam 

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