We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

novabun's avatar
novabun
New member | Level 2
3 months ago

Can't delete a Backup that doesn't show up.

I'm on Mac and dropbox.com/backups says I have a 1.2gb backup taking up space. Well, I go to delete it, and it opens the Dropbox backups beta window. It doesn't show up, it didn't when I accessed it ...
Delete
Desktop
Dropbox Backup
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey novabun, let's jump right into this! 

 

Just to make sure we're on the same page here: did you try to delete your Backup using your desktop app, or your Backup page online? 

 

You should be able to remove the feature from there, by clicking the three dots. Also, if you have access to the device you can also use these steps. 

 

They would disable the feature, not the entire Dropbox folder. Can you check? 

 

Keep me posted, and we'll take it from there! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!