You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Myinate's avatar
Myinate
New member | Level 2
8 months ago

Can't view or delete my Dropbox Backup

I can't seem to delete my back up. I can't even see the files backed up. Any suggestions? Thanks.
Delete
Dropbox Backup
Organize
  • Jay's avatar
    Jay
    8 months ago

    Hi Myinate, thanks for messaging the Community.

     

    Are you able to see the backup on the site, and click on it to see the files within it?

     

    What happens when you attempt to follow these steps to delete the backup?

     

    Any other info or screenshots would be helpful!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi Myinate, thanks for messaging the Community.

 

Are you able to see the backup on the site, and click on it to see the files within it?

 

What happens when you attempt to follow these steps to delete the backup?

 

Any other info or screenshots would be helpful!

  • Myinate's avatar
    Myinate
    New member | Level 2
    8 months ago

    Hi @Jay, Thanks a lot, worked like a charm. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      No worries, glad to have helped out!

  • Goda--'s avatar
    Goda--
    New member | Level 2
    6 months ago

    I faced the same problem. I followed these steps, but I can't find any  file to back up. on the other hand, it is shown that my storage still full.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!