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Forum Discussion

aarons1's avatar
aarons1
Explorer | Level 3
3 months ago

Can I restore older shared folders, that were deleted 60 days ago, if I upgrade my account?

I'm using a Basic Dropbox account, and discovered that some shared folders were accidentally deleted by a user 60 days ago.  The info in the Help Center indicates deleted items on a Basic account a...
Delete
File access
Restore
aarons1's avatar
aarons1
Explorer | Level 3

Hi Nancy,

I am the owner of the shared folders

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey aarons1 - thanks for clarifying that for us.

 

While we can't really promise anything concrete, would you like us to open a ticket for you so that we can have a further look internally?

 

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

  • aarons1's avatar
    aarons1
    Explorer | Level 3
    3 months ago

    Sure Walter, I know it may be a long shot, but would appreciate if you could double check!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hi aarons1, I've sent you an email, please could you reply to it when you get a chance.

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